Returns & Exchanges

At JTP, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with tags attached. Whether the fit isn't quite right or you've changed your mind, we are here to make the exchange or refund process as effortless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or ship out your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing